Our Policies
Legal & Compliance
At Blue Ocean Angels, transparency and trust are at the heart of everything we do. If you'd like to review our policies or need detailed guidance, we've made it easy to access the information you need.
Last updated: April 2026 – Melbourne, Australia
1. Introduction
Blue Ocean Enterprises Australia Pty Ltd trading as Blue Ocean Angels ("BOA", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website and services, you agree to the terms of this Privacy Policy.
2. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, services, or legal obligations. Any updates will be published on this page.
We encourage you to review this policy periodically to stay informed about how we handle your information.
3. Information We Collect
a. Information You Provide to Us
We may collect personal information when you submit an enquiry or complete a form, communicate with us via email, phone, or other channels, or engage our services. This information may include:
● Full name
● Email address and phone number
● Business or company details
● Any other information you choose to provide
b. Information Collected Automatically
When you use our website, we may collect certain data through cookies and analytics tools, including:
● Browser and device information
● Approximate location (e.g. city-level)
● Website activity (pages viewed, navigation, clicks, scroll behaviour)
● Referral source (how you found our website)
● Time spent on pages and session activity
● Technical data such as errors or performance issues
This data is generally anonymised unless you identify yourself through a form or communication.
4. How We Collect Information
We collect information:
● Directly from you
● Through our website, forms, and communications
● From your authorised representatives
● From third parties where permitted or required
5. How We Use Your Information
We use your information to:
● Provide and manage our services
● Respond to enquiries and communicate with you
● Improve our website, services, and user experience
● Monitor and manage client relationships
● Comply with legal and regulatory obligations
● Measure and improve marketing performance
● Provide relevant updates, offers, and insights
● Deliver targeted advertising through remarketing and retargeting technologies
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to recognise your browser, understand website usage and performance, improve functionality and content, and deliver more relevant advertising.
You can manage or disable cookies through your browser settings.
7. Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose your information to:
● Employees, contractors, and service providers
● Professional advisers (e.g. legal, financial)
● Regulatory authorities where required by law
We may also introduce you to third-party service providers where appropriate. Any such introduction is made in good faith, and you are under no obligation to engage with them. Non-identifiable, aggregated data may be used for analytics, marketing, or business improvement purposes.
8. Overseas Disclosure
Due to the nature of our operations, your information may be accessed or processed by team members or service providers located outside Australia. We take reasonable steps to ensure that any overseas recipients handle your information in accordance with Australian privacy standards.
9. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
● Secure systems and platforms
● Access controls
● Staff confidentiality obligations
10. Children's Privacy
Blue Ocean Angels does not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete that information promptly.
If you believe that a minor has provided us with personal information, please contact us using the details provided below.
11. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details below. We will respond within a reasonable timeframe.
12. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
13. Complaints
If you believe your privacy has been breached, please contact us and we will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Blue Ocean Angels
Your Privacy Matters
We value the trust you place in us and are committed to handling your information with care, integrity, and transparency.
Last updated: April 2026 – Melbourne, Australia
1. Acceptance of Terms
These Terms & Conditions govern your use of the Blue Ocean Angels website and all associated services ("Website"). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, you must not use this Website.
Blue Ocean Enterprises Australia Pty Ltd trading as Blue Ocean Angels ("BOA", "we", "our", or "us") reserves the right to update these Terms at any time. Continued use of the Website constitutes acceptance of any changes.
2. Use of the Website
You agree to use this Website lawfully and responsibly. You must not:
● Copy, reproduce, distribute, or exploit any content without prior written consent
● Infringe on intellectual property rights (including ideas, branding, or materials)
● Upload or share harmful, misleading, unlawful, or offensive content
● Attempt to interfere with the Website's functionality or security
● Impersonate another individual or entity
● Use the Website in any way that may harm BOA or its users
We reserve the right to restrict or terminate access to the Website for any user who breaches these Terms.
3. Accounts and Security
If you create an account on our Website:
● You are responsible for maintaining the confidentiality of your account details
● You are responsible for all activities under your account
● You must notify us immediately of any unauthorised use or security breach
BOA is not liable for any loss or damage arising from your failure to protect your account.
4. Intellectual Property
All content on this Website, including text, graphics, branding, logos, and materials, is owned by or licensed to BOA and is protected by intellectual property laws. You are granted a limited, non-transferable right to access and use the Website for personal or business purposes only. You must not:
● Reproduce, distribute, or commercialise our content
● Share paid or restricted content without written consent
All rights remain the property of BOA or its licensors.
5. User-Generated Content
If you submit or post content on the Website, you retain ownership of your content and grant BOA a worldwide, royalty-free, non-exclusive licence to use, reproduce, and display that content for business and promotional purposes.
You are responsible for ensuring your content does not infringe any third-party rights, is not unlawful, harmful, misleading, or offensive, and does not contain viruses or malicious code. BOA reserves the right (but not the obligation) to remove any content at its discretion.
6. Third-Party Links
This Website may contain links to third-party websites. BOA does not control or endorse these websites and is not responsible for their content, accuracy, or practices. You access them at your own risk.
7. Payments, Refunds & Access
Where products or services are purchased:
● Access to paid content is granted under a limited, non-transferable licence
● You must not share, distribute, or resell any paid materials
● If you are eligible for a refund, you must submit your request within the applicable timeframe (e.g. 30 or 60 days, as specified at purchase)
8. Disclaimer
This Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, BOA makes no warranties or guarantees regarding the accuracy, completeness, or reliability of content, or continuous or error-free access to the Website. Your use of the Website is at your own risk.
9. Limitation of Liability
To the extent permitted by law, BOA is not liable for any indirect, incidental, or consequential loss or damage, loss of data, revenue, or business opportunities, or website interruptions or technical issues. Where liability cannot be excluded, it is limited to the amount paid (if any) for the relevant service within the previous 12 months.
10. Indemnity
You agree to indemnify and hold harmless BOA, its directors, employees, contractors, and partners from any claims, damages, or expenses arising from your use of the Website, your breach of these Terms, or your infringement of any third-party rights.
11. Termination
BOA may suspend or terminate your access to the Website at any time, without notice, if you breach these Terms or for any other reason at our discretion.
12. Changes to Services
We reserve the right to modify, suspend, or discontinue any part of the Website or services at any time without notice.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising from or relating to these Terms or the Website will be subject to the exclusive jurisdiction of the courts of Victoria.
14. General
These Terms constitute the entire agreement between you and BOA regarding your use of the Website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by BOA to enforce any right or provision does not constitute a waiver of that right.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Blue Ocean Angels
A Note From Us
By using this Website, you agree to act responsibly, respect intellectual property, and engage with BOA in good faith.
Last updated: April 2026 – Melbourne, Australia
Our Commitment to You
At Blue Ocean Angels, we hold ourselves to a higher standard — not just in the service we deliver, but in the way we respond when things don't go as planned. Every complaint is an opportunity to do better, and we take that seriously.
1. Purpose
This Complaints Policy sets out how Blue Ocean Angels ("BOA") receives, manages, and resolves complaints from clients, partners, website visitors, and any person affected by our services. We are committed to handling all complaints fairly, transparently, and with genuine care.
2. What Is a Complaint?
A complaint is any expression of dissatisfaction — written or verbal — about our services, team members, communications, billing, or the conduct of anyone representing BOA. This includes:
● Dissatisfaction with service delivery or outcomes
● Communication issues or delays
● Billing or invoicing disputes
● Conduct of a Blue Ocean Angel or BOA staff member
● Privacy or data handling concerns
● Any other matter relating to your engagement with BOA
3. How to Lodge a Complaint
We welcome complaints through any of the following channels:
Blue Ocean Angels
To help us resolve your complaint quickly, please include your name and contact details, a clear description of the issue, the date(s) the issue occurred, and any relevant documentation or correspondence.
4. Our Response Process
We take all complaints seriously. Here's what you can expect:
1. Acknowledgement
We will acknowledge receipt of your complaint and confirm we are looking into the matter.
2. Investigation
A senior member of our team will review your complaint, gather relevant information, and assess the situation fairly and objectively.
3. Resolution
We will provide you with a formal written response outlining our findings, any actions taken, and — where applicable — how we will remedy the situation.
If your complaint is complex and requires more time, we will notify you and keep you updated on progress.
5. Confidentiality
All complaints are treated with strict confidentiality. Information shared during the complaints process will only be used to investigate and resolve the issue. It will not be shared externally without your consent, unless required by law.
6. Fair and Impartial Treatment
Every complaint is assessed on its merits. We will not make assumptions, and we will not penalise anyone for making a complaint in good faith. BOA is committed to a culture of continuous improvement, and your feedback — including complaints — is genuinely valued
7. Remedies and Outcomes
Depending on the nature and outcome of the complaint, resolution may include one or more of the following:
● A formal apology
● Corrective action or service improvement
● Partial or full credit or refund where appropriate
● A change in process, policy, or personnel
● Referral to a senior BOA representative or director
8. If You Are Not Satisfied
If you are not satisfied with our response or the outcome, you may escalate your complaint to:
For Privacy-Related Complaints
Office of the Australian Information Commissioner (OAIC)
9. Continuous Improvement
All complaints are logged and reviewed regularly by BOA leadership. We use complaint data to identify patterns, address systemic issues, and improve our services and standards — because a better BOA means a better experience for every client and Angel we work with.
10. Contact Us
If you have a complaint or would like to discuss any concerns, please don't hesitate to reach out:
Blue Ocean Angels
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